Response Time
13 Minutes
To find contact on many sites you have to browse three or four pages; here it's not needed; press the help icon inside the app to open the bk66 Support chat, and the first reply usually arrives within 13 minutes.
Even if you write at night or dawn, messages don't pile up; a team member sees it directly, so you don't have to rewrite the question. Dhaka users often choose this chat for bKash problems, because the answer is short, clear, and helpful.
Start Help ChatResponse Time
13 Minutes
Live Chat
Active
App User
478K+
Activity Uptime
99.1%
Email is good for long explanations, screenshots, or account-related complex questions; usually a reply arrives within 12 hours, and once sent, all information is organized.
If you have already tried bk66 Help, you can still provide details by email so the team can align with the earlier conversation and respond quickly.
View Email AddressTelegram helps to get quick notifications on mobile; for quick questions, link verification, and ongoing issues, many people prefer it.
If the network is slow at night, Telegram messages arrive more reliably, and many in Bangladesh use it, especially when quick talk about bKash or Nagad is needed.
Get Telegram SupportOpen 24/7
The fastest way to ask a question is right from within the app
9:00 AM to 11:00 PM
Suitable for detailed problems, screenshots, and account verification
10:00 AM to 10:00 PM
If you need small updates and fast answers, this channel works well
Summarize the problem in one line if possible
Include account, device, and time for faster answers
The team explains step by step what to do
If you want to start quickly, log in to the bk66 App to get help and, if new, register first on the bk66 Contact page.